Shipping Information

BMX currently ships to the United States and Canada from our Anaheim, California fulfillment location.

Available shipping options and final delivery estimates are shown at checkout based on the shipping address and product in your order.

United States Shipping

U.S. orders currently ship with free standard shipping where available at checkout.

Most U.S. orders are fulfilled by UPS Ground and typically arrive in about 3 to 5 business days after the order is processed. Delivery timing can vary by destination, carrier performance, weather, holidays, and other factors outside our control.

Some U.S. states, territories, military addresses, PO boxes, or remote locations may not be eligible for every shipping option because of carrier rules and lithium battery shipping restrictions. If a shipping method is not available for your address, checkout will show the available options.

Canada Shipping

Canada orders currently ship by UPS Standard where available at checkout. Shipping rates and transit times are calculated at checkout.

Duties, taxes, and import fees may be calculated at checkout when available. If a charge is not collected at checkout, it may be collected by the carrier or customs authority before delivery.

Order Processing

Orders are typically processed within 1 to 3 business days. Processing may take longer during product launches, holidays, sales, or periods of high order volume.

Orders placed on weekends or U.S. holidays are processed on the next business day.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking may take 24 to 48 hours to update after the carrier receives the package.

Battery Shipping Restrictions

Because BMX products include lithium battery products, some shipping options may be limited by carrier rules, destination, address type, or local regulations.

Lithium battery products may need to ship by ground service and may not be eligible for air shipping, PO boxes, APO/FPO addresses, or certain territories.

Lost or Damaged Shipments

If your shipment appears lost, arrives damaged, or shows delivered but cannot be found, contact us at support@heybmx.com as soon as possible.

Please include your order number, tracking number, and photos of any damage if available.

Questions

For shipping questions, contact support@heybmx.com.